Shipping policy

Shipping Policy

At HBR Hair Salon, we take care to ensure your order is packed securely and dispatched as quickly as possible.

Order Processing

Orders are typically processed and dispatched within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions or public holidays, processing times may be slightly longer. If there is a significant delay with your order, we will contact you using the details provided at checkout.

Shipping Options

We currently offer the following delivery options within Australia:

Flat Rate Shipping: $16.00 Australia-wide via Australia Post.
Free Click & Collect: Collect your order from HBR Hair Salon during our trading hours. You will receive a notification when your order is ready for collection.
Free Local Delivery: Complimentary delivery is available for orders within a 5 km radius of HBR Hair Salon. If your address is eligible, this option will be available at checkout.

Delivery Timeframes

Delivery timeframes are estimated by Australia Post and may vary depending on your location.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

While we aim to dispatch all orders promptly, HBR Hair Salon is not responsible for delays caused by Australia Post or other circumstances beyond our control, including severe weather, public holidays or peak delivery periods.

Incorrect Shipping Information

Please ensure your shipping address and contact details are correct when placing your order.

HBR Hair Salon is not responsible for orders delayed, returned or lost due to incorrect or incomplete information provided by the customer.

If a parcel is returned to us because of an incorrect address or because it was not collected, additional shipping charges may apply before the order can be resent.

Lost or Damaged Orders

If your order arrives damaged, or you believe it has been lost in transit, please contact us at info@hbrhairsalon.com within 7 days of the expected delivery date.

We will work with Australia Post to investigate the issue and, where appropriate, arrange a replacement, exchange or refund in accordance with our Returns & Refund Policy and Australian Consumer Law.

Contact Us

If you have any questions about shipping or your order, please contact us:

HBR Hair Salon
📍 Unit 7, 7 Gregory Hills Drive, Gledswood Hills NSW 2557
📧 info@hbrhairsalon.com
📞 (02) 4656 2494