Refund policy

Returns & Refund Policy

We do not accept returns or exchanges for change-of-mind purchases.

Due to hygiene and safety reasons, we cannot accept returns or exchanges for products that have been opened, used, or are not in their original condition, unless the product is faulty or you are otherwise entitled to a remedy under Australian Consumer Law.

If your order arrives damaged, is faulty, or you have received the incorrect item, please contact us at info@hbrhairsalon.com within 7 days of receiving your order. Please include your order number and, where possible, clear photographs of the issue to assist us in assessing your claim.

If a return is approved, you may be asked to cover the initial cost of return postage. Where required under Australian Consumer Law, reasonable return shipping costs will be reimbursed.

Once we have received and inspected the returned product, we will determine the appropriate remedy in accordance with Australian Consumer Law. This may include a replacement, exchange, repair, or refund, depending on the circumstances.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.